1. Overview
Mennta E-Learning provides digital educational services including live classes, recorded courses, study materials, tests, subscriptions and related learning features.
Because many Mennta services involve immediate access to digital educational content, cancellation and refund eligibility depends on the type of purchase, whether access has been used, the payment channel and the circumstances of the request.
2. Cancellation Policy
- Recurring subscriptions may be cancelled before the next renewal date.
- Cancellation prevents future recurring charges but generally does not create a refund for the current billing period.
- For subscriptions purchased through Google Play, cancellation should normally be completed through the user's Google Play account.
- Cancellation of a course or subscription does not automatically mean that a refund will be issued.
3. Refund Eligibility
A refund may be considered in the following situations, subject to verification:
- Duplicate payment: The same purchase was successfully charged more than once.
- Accidental payment: A payment was made accidentally and the request is received promptly, before substantial use of the purchased digital content.
- Verified technical issue: A genuine technical problem prevents access to a purchased service and the issue cannot be resolved within a reasonable period.
- Unauthorised transaction: A transaction is reported as unauthorised and can be verified through the applicable payment provider or Mennta's records.
Approval is not automatic. Mennta may review account activity, payment records, course access and other relevant information before making a refund decision.
4. Non-Refundable Items
Unless required by applicable law, the following are generally not eligible for refund:
- Courses or subscriptions that have been substantially accessed or consumed.
- Downloaded or accessed digital study materials where the digital content has already been delivered.
- Completed courses, tests or learning programs.
- Promotional, discounted or scholarship-related purchases that are clearly marked as non-refundable.
- Requests submitted after a substantial period of course usage without a qualifying reason.
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
5. Technical Issues & Access Problems
If you paid for a Mennta service but cannot access it because of a technical problem, please contact support before requesting a refund.
Our team may first attempt to resolve the problem by checking your account, subscription status, device, payment confirmation or course access.
If a verified Mennta-side technical issue prevents access and cannot reasonably be resolved, a refund may be considered based on the circumstances.
6. Google Play Purchases
Purchases made through Google Play are processed under Google Play's billing system and are subject to Google's applicable purchase and refund rules.
Mennta cannot override a refund decision made by Google Play. Users may be directed to Google Play for refund requests relating to purchases made through Google's billing system.
For Android subscriptions, users should also manage recurring subscription cancellation through their Google Play account.
7. Refund Processing Time
Once a refund is approved by Mennta, the refund is normally initiated within 7–10 business days, subject to the payment provider, bank or other financial institution.
The time required for the refunded amount to appear in the user's account may vary depending on the original payment method.
8. How to Request a Refund
To request cancellation or a refund, contact Mennta support using the email address below.
- Registered name
- Registered mobile number or email address
- Course or subscription name
- Order ID / transaction ID, if available
- Date and amount of payment
- Reason for the refund request
- Relevant screenshots or payment evidence, where applicable
Providing complete information helps us verify the transaction and process the request more efficiently.
9. Contact Us
For refund, cancellation or payment-related questions, contact Mennta:
Mennta E-Learning
Email: support@mennta.in
General enquiries: info@mennta.in
Website: mennta.in